Customer Service Representative (CSR) - GraPARI Sleman

Join Infomedia Nusantara as a Customer Service Representative (CSR) at our GraPARI Sleman branch and become the face of exceptional customer service! In this role, you will engage directly with customers, address their inquiries, and provide solutions to ensure a seamless and satisfying experience. As part of the GraPARI team, you'll be the first point of contact for customers, using your excellent communication skills to build strong relationships and drive customer satisfaction. Our GraPARI Sleman branch is a vibrant and dynamic environment, offering you the opportunity to grow professionally while contributing to a leading retail company in Indonesia.

At Infomedia Nusantara, we are committed to providing exceptional service to our customers. As a CSR, you will play a crucial role in maintaining our high standards of customer service. You will handle customer complaints, resolve issues, and ensure that every customer leaves our stores with a positive experience. This role requires a proactive and customer-focused individual who is passionate about delivering outstanding service.

📋 Tanggung Jawab Pekerjaan

• Engage directly with customers to address inquiries and provide solutions
• Handle customer complaints and resolve issues effectively
• Ensure a seamless and satisfying customer experience
• Use CRM systems such as Salesforce or HubSpot to manage customer interactions
• Maintain accurate records of customer interactions and transactions
• Assist in stock management and inventory control
• Promote products and services to enhance customer satisfaction
• Ensure compliance with company policies and procedures

🎓 Kualifikasi & Syarat

• Minimum 1-2 years of experience in customer service or retail environment
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution abilities
• Ability to work well under pressure and meet deadlines
• Proficiency in using CRM software such as Salesforce or HubSpot
• Familiarity with retail operations and inventory management
• Friendly and approachable demeanor
• Ability to work in a fast-paced and dynamic environment

🛠️ Keahlian

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